Refund & Returns Refund Information

You can receive a refund for your order under most circumstances within the first 30 days. After 30 days, your order is no longer eligible for a refund, however Manufacturer Warranty Replacement is still available if applicable. See the return policy for more information.

To get your refund, please Log-In to your account, and request an RMA or Submit a Ticket to request we create one for you. Refunds are processed within two business days after receives the returned order. A Restocking Fee of 15% may be applied to your return/refund based on the condition of the return, or the item classification. An ACME Outfitter Representative will contact you if your return warrants a Restocking Fee. 

Custom made products are Final Sale. If there are special circumstances regarding your order, ACME Outfitter will consider the returned based on the order details. There is a restocking fee of up to 50% and the customer is responsible for the shipping costs incurred for initial shipment and return to ACME Outfitter. 

You will receive an email notification when your refund is processed. When you receive the refund depends on how your bank processes the transaction. Please allow up to two billing cycles for the refund to appear on your statement.

Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are not refundable, unless you received the wrong order or products were damaged in transit.

Refunds are issued to the original payment method. If you purchased your order with multiple payment methods, the refund is first applied to the credit card or PayPal account up to the original amount charged. If we are unable to process your refund Electronically, a paper check will be mailed to you. 

ACME Outfitter retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. ACME Outfitter thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless ACME Outfitter expressly consents. 


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